Scarlette Necklace

How soon will my order reach me?
-Depending on your location, your order should reach you within 7 working days. However, please note that processing time may be longer during peak shopping seasons or if we experience a high volume of orders.

Is there an additional cost for shipping?
-No, we provide free shipping on all orders.

Are there shipping restrictions?
-We may not be able to ship certain products or to certain destinations due to legal or regulatory restrictions. If we are unable to ship your order for any reason, we will notify you as soon as possible and provide a full refund.

Warranty of products?
-We do not provide any warranty or guarantee for the products purchased.

Changes in shipping policy?
-We reserve the right to modify this Shipping Policy at any time, without prior notice. Any changes will be effective immediately upon posting on this website. Your continued use of the website or purchase of products constitutes your acceptance of the revised Shipping Policy.

Delivery issues?
-If you experience any issues with the delivery of your order, please contact us as soon as possible so we can assist you in resolving the issue. Please note that we are not responsible for any delays or delivery failures caused by the carrier or due to circumstances beyond our control, such as severe weather or natural disasters.

Do you have any offline store locations?
-No, we do not not have any offline locations. However we are based out of Mumbai, please drop us an email on viragojewellery.india@gmail.com

-We’re available at Project tête-à-tête at Khar, Mumbai

REFUNDS:

• We regret to inform you that as a policy, Virago Jewelry does not offer refunds.

INITIATING A RETURN OR EXCHANGE

• We do not offer any exchanges or returns but incase of damaged product received, notify us at viragojewellery.india@gmail.com with an image of the product as received within 48 hours of receiving it, beyond which we will be unable to process the complaint.
• As per above point, for damaged products we offer retun policy for 2 days post delivery date [No refunds, only exchange]
• Product exchange will be done post receiving and inspecting the returned product.
•   On analysis and approval of the issue, our team will initiate the process.
•   A return/exchange will be arranged by a mutually convenient method, within 7 days product will be return/exchanged. 

RETURNS OR EXCHANGES NOT ACCEPTED WHEN:

•   Products returned are found to be used or in damaged condition.
•   An incorrect or outdated address has been given.
•   Package has been refused by the recipient.

For any further questions or assistance, please contact us on Instagram/Email or you can call on +91 8879393627